Version 1 continuously exceeds customer expectations through a committed and proactive approach to customer satisfaction.
Our corporate mission is to deliver real value to our customers' businesses through technology. As such, a key initiative for us is to measure how well we deliver on this mission via a formalised Customer Satisfaction Programme. On a quarterly basis, using a combination of online survey tools, face-to-face quarterly reviews and planning sessions, we measure how effectively we are meeting our customer commitments and identify areas that require attention and improvement. Testament to the success of our approach is a consistent upward trend in our customer satisfaction levels and the positive endorsements of our customer testimonials.
Harnessing technology to achieve business goals
"As well as having a deep understanding of the challenges and opportunities in the energy market, Version 1 is really focused on understanding our business strategy and advising us on how to harness technology to achieve our goals and ultimately grow Airtricity."
Liam Ó’Riain, Operations Manager, Airtricity
Increased levels of user satisfaction reported
"Version 1's commitment to Continual Service Improvement has led to significant improvements in the functionality of our system. The knock on effect of these improvements has translated into increased user satisfaction, reduced volumes of incidents and the creation of extra bandwidth within the service to deliver value-added activities not previously envisaged when the contract was awarded."
Dominic Hegarty, Manager, Business Services, Local Government Management Agency
Version 1 is a company that other support vendors should aspire to be
"Excellent support vendor to work with. Professional across all areas, including technical excellence."
"From a customer care and support point of view, Version 1 is a company that other support vendors should aspire to be."
"As a whole the company is very flexible and always manages to deliver, without impacting on quality or reliability."
Zurich Insurance plc
Users report a 50% improvement in turnaround time
"With a long-standing track record in value-driven solution development and as a leader in application support services, Version 1 topped our partner selection. We recently launched a new audio-visual content-management system called Clipper – developed for us by Version 1 - and feedback from users has been positive, with a 50% improvement in programme turnaround time reported."
Tom Grealis, Director of Production and Operations, RTÉ Digital