Managed Services

Microsoft Dynamics CRM Managed Services

 

Version 1 has built a depth of expertise in Microsoft Application Development and Support since our inception in 1996. During this period Version 1 has a successful history of delivering value-driven mission critical Dynamics CRM and xRM  solutions for Enterprise customers and Government. Our dedicated, certified CRM Applications Managed Services team follow best practice in IT Service Management practices ensuring our customers have a support solution in which they can trust that their Dynamics environment and applications are being actively monitored and managed to the highest standards, ensuring optimum availability, reliability and performance.
 
Our Managed Service combines proactive monitoring with reactive support for applications, databases and infrastructure and SLA-driven responsive support governs any unforeseen issues, incidents or problems with a solution.

 

Microsoft Dynamics Managed Service Specialities:

  • Custom BI & Analytics Solutions for CRM
  • Microsoft Integration Services (SharePoint, Outlook, Exchange and Office 365)
  • Disaster Recovery
  • Bespoke CRM/xRM development
  • Performance Tuning & Optimisation (Dynamics and Enterprise Infrastructure)
  • Security Management and Best Practice Assessments
  • Solution Upgrades and Patching
  • Comprehensive periodic  Application and Database Healthchecks by our experienced consultants
  • Daily, weekly and monthly checks on key system parameters
  • Mobile Enablement
  • Integrations with 3rd party and bespoke/legacy Applications
  • Data Migration

 

Our ISO 2000 certified Managed Service support offering is underpinned by comprehensive monitoring and is provided through our dedicated Service Desk operated in accordance with ITIL® best practices for IT Service Management. As a Microsoft Partner, with CRM Gold Competency, you can be assured that our Dynamics support and development consultants are experts in their field, trained in the latest technolgy releases. Services can be tailored to suit your unique requirements, with hours of service ranging from “standard” office hours to 24*7 support for business critical Dynamics systems.

Worldwide Offices
UK Head Office:
40 Gracechurch Street, London, EC3V 0BT
Ireland Head Office:
Millennium House, Millennium Walkway, Dublin 1, D01 F5P8