We have combined our track record in Managed Services with our expertise in SharePoint applications and SharePoint environments to provide our customers with a support solution that gives them reassurance that their SharePoint infrastructure and applications are being actively monitored and managed to the highest standards, ensuring optimum availability, reliability and performance.
Our SharePoint Managed Service combines proactive monitoring with reactive support and includes;
Proactive SharePoint Support:
Active monitoring, using our centralised monitoring infrastructure
Daily, weekly and monthly checks on key system parameters
Comprehensive periodic SharePoint Healthchecks by our experienced consultants
Reactive SharePoint Support:
SLA-driven responsive support in the event of any unforeseen issues, incidents or problems with the SharePoint Sites etc.
Both the proactive and reactive support activities are underpinned by comprehensive monitoring and are provided through our dedicated Service Desk operated in accordance with ITIL® best practices for IT Service Management. As a Microsoft Partner, our SharePoint support and development staff are experts in their field. Services can be tailored to suit your unique requirements, with hours of service ranging from “standard” office hours to 24*7 support for business critical SharePoint systems.