A user’s perception of their IT department is often based entirely on the levels of service provided by the Service Desk. A Service Desk that does not provide a positive experience will inevitably colour the user’s view of IT, regardless of how well the rest of the service operates. On the other hand, providing an excellent Service Desk that gives users a positive experience provides a great foundation for the rest of your IT Services.
Version 1 can provide both remote and on-site Service Desk personnel and services, with a focus on delivering the highest levels of technical skill and an excellent customer service. We apply ITIL® processes for Incident and Problem Management and ensure that all services are delivered in accordance with recognised international best practice.
In addition to provisioning, operating and managing Service Desks, we implement Service Desk solutions and provide specialist consultancy on ITIL® and reporting.