Oracle EPM Senior Support Consultant

Version 1’s market leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia.  

We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack – Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JDEdwards, Peoplesoft and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration. 

We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team.  

Our Oracle Fusion Cloud team has grown significantly over the past 3 years powered by recent business wins including Galliford Try, Bank of England, An Post, Inizio Health, Birmingham City Council, Royal Borough of Kensington and Chelsea and QBE Insurance.  

We have an exciting growth strategy that will see further rapid growth and opportunity to drive value for our customers into 2024 and beyond. 

• Number 1 - Best place to work in Ireland #GPTW2023 

• 5th Best Large Workplace in the UK #GPTW 

• 10th place in Glassdoor’s Top 50 UK companies 

• UK & Ireland’s premier Oracle, Microsoft & AWS partner   

• Market leader in Oracle ERP and Cloud Applications   

• Consulting, implementation, and support services   

• 3200+ strong, €347m/£302m revenue business   

• ERP Partner of the Year   

As an Oracle EPM Senior Support Consultant, you’ll play a vital role in supporting and maintaining Oracle Cloud EPM technology.

Let’s break down the key requirements and responsibilities:

Minimum Requirements:

• Experience: At least 7+ years of hands-on experience with Hyperion Planning, Essbase, PBCS, HFM,FCCS, and FDMEE (both on-premises and on-cloud).
• Managed Services Model: Be prepared to work within a Managed Services Model.
• Time Zones: Willingness to work across different time zones.
• Communication Skills: Strong verbal, written, and presentation communication skills.
• EPM Understanding: Good understanding of various aspects of EPM.
• Reporting: Ability to report clearly and effectively.
• Learning Attitude: Openness to learning other Oracle EPM solutions (whether on-premises or on-cloud).

Job Description Specifics:

Project-Related:

• Support and administer the Hyperion Suite of applications.
• Work with ticketing tools.
• Develop training documents.
• Provide clear status reports.
• Communicate effectively with clients.
• Be flexible to work in different shifts.
• People Relations:
• Maintain Version1 quality standards.
• Collaborate with the team and support fellow members.
• Participate in organization-wide initiatives.

Technology-Related:

• Handle application administration.
• Provide functional support.
• Offer technical support.
• Possess basic infrastructure knowledge.
• Understand basic database concepts.

• A minimum of 7 years’ experience as a technical support analyst or similar role.
• Oracle EPM Cloud Suite experience.
• hands-on experience with Hyperion Planning, Essbase, HFM, and FDMEE (both on-premises and on-cloud).
• ITIL process Knowledge
• Ability to research, learn, troubleshoot, and support.
• Willingness to operate and progress in areas that are outside of previous experience.
• Ability to multi-task and prioritize across concurrent workloads may be required.
• Excellent written and verbal communication

Experienced user of defect tracking systems