Version 1, a €100-Million IT services provider headquartered in Dublin, is celebrating after being shortlisted for a Customer Experience award at The Irish CX Impact Awards 2018.

The Irish CX Impact Awards recognise achievements in measuring and managing Customer Experience excellence that delivers better outcomes for customers and ultimately your own business or organisation.

The objectives of the programme are to raise the bar and promote CX as the key management tool essential for delivering success.

Version 1’s vast expertise in outstanding Customer Experience has been recognised in the category for the CX Impact in Business IT & Technology Award.

Aoife Sheridan, Head of Customer Success at Version said: “We are proud that Version 1 has been recognised for outstanding CX Impact in Business IT & Technology. Our longstanding customers of over 20 years are a testament to the focus we have placed on delivering the best Customer Experience across our business since our inception. Our customer satisfaction score consistently stays above 8.5 out of 10, and we have a 98% Customer Retention Rate. However, at Version 1, we don’t like to stand still. It’s important for us to ensure that not only are our customers satisfied, but to raise the bar and aim to relentlessly focus on Customer Success, ensuring we deliver real and measurable business benefits to them consistently. Our Customer Journey is not a short-term affair, it’s a lifelong relationship. As the long-standing trusted partner to global brands, we couldn’t be prouder that our unwavering commitment to our customers is recognised by our peers.”

The winners of the inaugural Irish CX Impact Awards will be announced at an awards ceremony at the Clayton Hotel Burlington Road, Dublin, on Wednesday, November 21st. You can view the full shortlist here.

About Version 1

Version 1 proves that IT can make a real difference to our customers’ businesses. We are trusted by global brands to deliver IT services and solutions which drive customer success. Our 1000 strong team works closely with our technology partners to provide independent advice that helps our customers navigate the rapidly changing world of IT. Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by a commitment to our values. We believe this is what makes Version 1 different and more importantly, our customers agree.