Version 1 Named Winners of the CX Impact in Business IT & Technology Award 2019

For the second year in a row, Version 1 has won the ‘CX Impact in Business IT & Technology’ award at the Irish CX Impact Awards 2019.

The Irish CX Impact Awards ceremony was held on Thursday, November 7th, at Croke Park in Dublin. Launched in 2018, the CX Impact Awards recognise achievements in measuring and managing Customer Experience excellence that delivers better outcomes for customers and ultimately your own business or organisation.

Version 1 competed with the best of the best in Customer Experience initiatives from Ireland to take home the award for ‘CX Impact in Business IT & Technology’. This award recognises the achievements of Version 1 over the past 12 months in measuring and managing Customer Experience excellence in the Business IT & Technology sector that delivers better outcomes for customers, and ultimately your own business or organisation. The initiative that secured this award for Version 1 was our Customer Success Mindset Initiative.

Paul McDermott, Head of Customer Success Ireland at Version said: “We are proud that Version 1 has been recognised for the second year in a row with the award for outstanding CX Impact in Business IT & Technology. Our longstanding customers of over 20 years are a testament to the focus we have placed on delivering world-class Customer Experience across our business. Version 1 has a vision to be a world leader in Customer Success by 2021 and we will continue to strive to deliver outstanding customer experiences along the way.”

Why Focusing on Satisfying Customers Won’t Maintain Satisfaction

Version 1 is on a mission to prove that IT can make a real difference to its customers’ businesses. With a vision to be a world leader in Customer Success by 2021, Version 1 has been on a journey since 2017 to completely transform how it drives, measures and ensures world-class Customer Satisfaction scores. Interestingly, the Customer Success Mindset Initiative that Version 1 launched in 2019 started out with the realisation that striving for Customer Satisfaction wouldn’t guarantee happy customers as our business scaled – but striving for Customer Success would. 

A Vision for Success
Version 1 has an ambitious vision to be World Leaders in Customer Success by 2021. Becoming a world leader in Customer Success needs the backing of the whole company from our CEO down to our newest recruit. Version 1 has this backing, with clear direction in the Version 1 business plan on what Customer Success means to our business. We undertook significant research to understand what Customer Success for Version 1 long-term relationships meant.

The 3 E’s 

Today the Customer Success Mindset Initiative team at Version 1 is made up of Customer Success professionals across the UK and Ireland who have proven expertise in delivering success to our customers. Every week this function of our business works consistently to understand what we are doing for our customers and the value-add we are delivering. We align ourselves to the 3 E’s methodology asking ourselves if we are:

  • Easy to do Business with
  • Effective in everything we do
  • Empathetic towards our Customers.

Explore our Customer Success Stories to find out more about the real differences Version 1 makes to our customers’ businesses.

Version 1 wishes to congratulate the other organisations across Ireland that were both nominated and awarded at the CX Impact Awards.

About Version 1

Version 1 proves that IT can make a real difference to our customers’ businesses. We are trusted by global brands to deliver IT services and solutions which drive customer success. Our 1300 strong team works closely with our technology partners to provide independent advice that helps our customers navigate the rapidly changing world of IT. Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by a commitment to our values. We believe this is what makes Version 1 different and more importantly, our customers agree.